With Chat with a Librarian, you have three options: Chat, Text, or Email. You can access all three options on www.powerlibrary.org/chat.
- For Chat with a Librarian, simply enter your contact information (if desired) and your question and ‘Start Chat’. Chat is available 24/7, so a librarian will respond as soon as they can, typically in less than a minute. But, depending on the complexity of your question, it might take 10 to 15 minutes for an answer, possibly more.
- For Text a Librarian, on your mobile device enter in the text number found on the POWER Chat page. Librarians are available Monday-Thursday 10-8, Friday 10-5. If you text during that time frame, you will get an answer shortly. If you text outside that time frame, you might not receive a response until the next morning or if it is after 3 on Friday, until Monday morning.
- For Email a Librarian, simply enter your contact information and your question and ‘Submit Your Question’. If you email us between 8-3 on Monday through Friday, we will usually respond within a few hours. However, if you email outside of that time, you might not receive a response until the next morning or if it is after 3 on Friday, until Monday morning.
