Follow the steps below for practicing librarian and practicing customer to practice using
Ask Here PA.
Practicing Librarian:
- Go to: http://www.questionpoint.org/
- Select “Librarian Logon”
- Logon using your User ID and Password
- Select “Launch Chat” from the link available on the lower left or select “Chat” from the Select Service pull-down menu available on the upper right
- Select the “Monitor ‘Practice Queue’ Only” option available below the box that has the live queue options
- Press “Save” and press “Ok” and you are ready to go
Practicing Customer:
- Go to: http://www.questionpoint.org/
- Select “Librarian Logon” (be careful not to select “Patron Logon” at this step)
- Logon using your User ID and Password
- Select “Chat Patron Practice Form” from the lower left
- Complete the form and press “Submit”
Notes:
While the best scenario is to practice with another staff member, it is possible to practice chat using a single user ID and password. If you have two computers available, follow the steps above for “practicing librarian” and “practicing customer” on each computer. If you only have one computer available, follow the steps above for “practicing librarian” but then begin at step 4 for “practicing customer”.
