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Register for Chat with a Librarian Training

Chat with a Librarian registration is open! The training is in-person and will be held at three locations across Pennsylvania.

Registration and a continental breakfast will begin at 9:00 AM. The session will begin promptly at 9:30 am and end no later than 2:30 PM. We will email a reminder and directions to you one week before the scheduled session.

Bring a Laptop
Please bring your own laptop to the training in order to fully participate. Staffing Chat is not possible with an iPad, tablet, etc. Wi-fi will be available at all locations and power outlets for recharging devices will be available during breaks.

Due to cost, please note that extra handouts will not be printed. If you desire printed copies, please download the handouts and print them in advance.

Get your handouts! 

Continental Breakfast and Lunch is Provided!
Lunch generally includes a deli meat or vegetarian sandwich, chips, fruit, and beverage. Anyone with special dietary needs should contact HSLC.

9:00am-9:30am Registration and Breakfast

9:30am-12:00pm Chat with a Librarian Training – This session will review Chat with a Librarian and Virtual Reference basics. Topics to be covered will include navigating the new QuestionPoint live chat monitor interface, handling multiple chat sessions, guidelines for specific chat scenarios, and hands on practice.

12:15pm-1:15pm Lunch (provided!) – Enjoy a Lunch and Learn session discussing the QuestionPoint community including serving the 24/7 Cooperative and UK patrons with Karri Sites, Library Services Consultant at OCLC.

1:30pm- 2:30pm Chat with a Librarian Service Review – This session, requested for site coordinators and open to all attendees, will review QuestionPoint library policy pages, chat staff scheduling and attendance, as well as discussion on live chat service best practices.

Training Dates and Locations

(Please select a location to register.)

Date: April 3, 2019

East Shore Area Library
4501 Ethel Street
Harrisburg, PA 17109

Phone: (717) 652-9380

Date: Apr 11, 2019

Norristown Public Library
1001 Powell St
Norristown, PA 19401

Phone: (610) 278-5100

Date: April 17, 2019

Hilton Garden Inn (Pittsburg/Cranberry)
2000 Garden View Lane
Cranberry Township, PA 16066

Phone: 1-724-779-9999