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SHAREit Tip – Request History Matters

Do you wonder why a request ended up in a specific status and not another? Do you have a request in the status of Retry that you don’t know what to do with?

Check the request history to find out!

To see the request history, open the Request Manager and select any status that is a link, indicating there are items requiring action. Click on a title in the status list and scroll down to “History Information.” The full history of the request is listed in reverse order, with the most recent action at the top of the list.

Here are 2 examples you may see in a request history:

Example 1:Change: 9/16/2015 10:36:19 AM, Automatic Approval
Notes: Created from record no. ACCESSPA_UDB:92487 by staff Request 3 of 10 for this item.
Explanation:   A multi-copy request for 10 copies was placed.

Example 2:Change: 8/20/2015, Deadline Expired
Notes: Forwarded to next lender PABCL by system during midnight processing.
Explanation:   A library did not respond to a request within the 4 days allotted, so the deadline for Days to Respond expired and the request moved to the next potential lender.
Tip:Move requests along faster by responding “Will not Supply”, with a reason, if you can’t ship an item in your Pending list.

Always make sure to check the history of items that are in the status of Retry in your Borrower Requests before selecting Approved – Send, which will resubmit the request to the same string of potential lenders. See the SHAREit Tip Request Status: Retry vs. Unfilled for more information.

Note: Reverse order is the default display for the request history. You can change it to appear in chronological order in your Participant Record by changing Display History Information from Newest First (most recent action at the top of the list) to Oldest First.