If you encounter a problem using SHAREit or have a question about an ILL request, get help from the HSLC support team.
To help us help you, please provide as much information as possible, including:
- what you were trying to do and what happened
- whether you are the borrower or lender
- details including title(s), ISBN(s), request number(s)
- attach a screen shot or snip if that can help explain the problem
- the name of your library
If your question concerns a status or status change, don’t forget to check the Borrower’s ILL Status Definitions and Lender’s ILL Status Definitions – they list the various statuses and possible actions and outcomes. Those and all of the Access PA SHAREit documents are posted on POWER Library for Librarians.