A request can be actioned Lost if, in fact, a library patron or student has lost the material and it cannot
be returned to the lending library.
If your library is the borrower, change the status to Lost and notify the lending library to arrange payment or to replace the material (see the 2011 Pennsylvania Interlibrary Loan Guidelines, section 6.15). The request will remain in the status of Lost until the lending library selects an action.
If you library is the lender, the Lost status is in your Action Items list and the request can be deleted when the transaction has been reconciled. This will also delete the request from the borrower’s list of Items awaiting trading partner response. You can delete your library’s holding from the Access PA catalog (see Processing Adds, Changes and Deletes) or action requests received for the item as Will Not Supply with the reason of Lost.
What happens if you accidentally marked the request Lost? Unfortunately, the action cannot be reversed and will remain in the status of Lost until the lending library selects an action.
If your library is the borrower, the best course of action is to notify the lender to let them know the status was marked Lost in error and that you received the item and will return it when it’s due. Because the status cannot be changed to Returned, you may also want to notify them when it’s on the way back.
If your library is the lender, create a note indicating the item is not lost. When the material is received at your library, select Check In to complete the ILL transaction.