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Chat with a Librarian Reports

2020

2020 Chat with a Librarian Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	11532	5014	1247	6261
February	10895	4737	1064	5801
March	8781	3818	1412	5230
April	5571	2422	2192	4614
May	4793	2084	2160	4244
June	1944	845	789	1634
July			961	961
August
September
October
November
December
2020 Total	43516	18920	9825	28745
Cumulative to date	1,489,778	647,743	167,440	815,183

* “Questions Asked During Live Chat Sessions” is an estimate of the number of questions asked by customers based on sampling of live chat sessions.

2019

2019 Chat with a Librarian Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	13227	5751	1188	6939
February	11578	5034	1119	6153
March	13273	5771	1050	6821
April	11470	4987	1197	6184
May	12006	5220	1257	6477
June	3600	1565	1404	2969
July	2877	1251	1049	2300
August	2985	1298	1157	2455
September	8181	3557	1313	4870
October	10044	4367	1422	5789
November	9326	4055	1265	5320
December	7488	3256	1603	4859
2019 Total	106055	46112	15024	61136
Cumulative to date	1,446,262	628,823	157,615	786,438

* “Questions Asked During Live Chat Sessions” is an estimate of the number of questions asked by customers based on sampling of live chat sessions.

2018

2018 Chat with a Librarian Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	8593	3736	1069	4805
February	10109	4395	883	5278
March	10723	4662	1028	5690
April	11990	5213	973	6186
May	12556	5459	847	6306
June	2813	1223	785	2008
July	2680	1165	778	1943
August	3531	1535	782	2317
September	8232	3592	673	4265
October	12588	5473	1034	6507
November	11417	4964	1057	6021
December	8344	3628	939	4567
2018 Total	103576	45045	10848	55893
Cumulative to date	1,340,206	582,711	142,591	725,302

* “Questions Asked During Live Chat Sessions” is an estimate of the number of questions asked by customers based on sampling of live chat sessions.

2017

2017 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	4333	1884	1026	2910
February	4754	2067	1016	3083
March	3922	1705	1092	2797
April	8972	3901	1001	4902
May	11426	4968	1104	6072
June	2546	1107	1155	2262
July	4906	2133	1212	3345
August	2838	1234	1035	2269
September	6468	2812	824	3636
October	7482	3253	1090	4343
November	6679	2904	862	3766
December	4796	2085	1003	3088
2017 Total	69122	30053	12420	42473
Cumulative to date	1,236,632	537,666	131,743	669,409

* “Questions Asked During Live Chat Sessions” is an estimate of the number of questions asked by customers based on sampling of live chat sessions.

2016

2016 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	5686	2472	1125	3597
February	5619	2443	1187	3630
March	4828	2099	987	3086
April	4761	2070	1104	3174
May	4478	1947	926	2873
June	2270	987	1059	2046
July	2102	914	1003	1917
August	2587	1125	1090	2215
September	4680	2035	1341	3376
October	4280	1861	906	2767
November	3832	1666	1224	2890
December	3298	1434	1053	2487
2016 Total	48421	21053	13005	34058
Cumulative Since Inception	N/A	507613	119323	626936

2015

2015 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	5635	2450	1012	3462
February	5267	2290	913	3203
March	7229	3143	1049	4192
April	5536	2407	879	3286
May	4920	2139	815	2954
June	2599	1130	960	2090
July	2841	1236	989	2225
August	2873	1249	989	2238
September	5241	2267	1117	3384
October	6077	2642	1023	3665
November	5651	2457	823	3280
December	7010	3048	908	3956
2015 Total	60879	26458	11477	37935
Cumulative Since Inception	N/A	487994	107441101593	590138

2014

2014 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	7390	3213	1203	4416
February	8848	3847	1147	4994
March	8232	3579	1084	4663
April	9246	4020	1049	5069
May	9583	3833	1182	5015
June	3599	1565	1055	2620
July	3321	1444	1000	2444
August	3266	1420	967	2387
September	7105	3089	1083	4172
October	6442	2801	975	3776
November	6290	2735	832	3567
December	4924	2141	815	2956
2014 Total	78246	33687	12392	46079
Cumulative Since Inception	N/A	461536	92991	552204

2013

2013 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	10543	4584	1424	6008
February	9244	4019	1450	5469
March	8232	3759	1188	4947
April	9108	3960	1178	5138
May	7652	3327	923	4250
June	3427	1490	932	2422
July	3188	1386	1035	2421
August	3324	1445	999	2444
September	5964	2593	994	3587
October	9343	4062	1206	5268
November	9172	3988	853	4841
December	7165	3115	875	3990
2013 Total	86362	37728	13057	50785
Cumulative Since Inception	N/A	427849	78276	506125

2012

2012 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	13860	6026	1523	7549
February	14340	6235	1481	7716
March	14902	6479	1424	7903
April	11590	5039	1197	6236
May	10978	4773	1132	5905
June	4957	2155	1042	3197
July	4750	2065	1134	3199
August	5044	2193	1227	3420
September	8618	3747	951	4698
October	9442	4105	1031	5136
November	8579	3730	894	4624
December	8768	3812	849	4661
2012 Total	115828	50359	13885	64244
Cumulative Since Inception	N/A	390121	65219	455340

2011

2011 Ask Here PA Reports	Questions Asked During Live Chat Sessions*	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total Sessions
January	14649	6469	1241	7710
February	15048	6270	1099	7369
March	19619	8530	1237	9767
April	15984	6660	973	7633
May	13800	6000	976	6976
June	6606	2872	1082	3954
July	4736	2059	1048	3107
August	5518	2399	1139	3538
September	9715	4224	1223	5447
October	13775	5989	1427	7416
November	15716	6833	1247	8080
December	12496	5433	1286	6719
2011 Total	147662	63738	13978	77716
Cumulative Since Inception	N/A	339708	45709	385417

2010

2010 Ask Here PA Reports	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total	Total Questions Asked During Live Chat Sessions**
January	6353	923	7276	N/A
February	6262	791	7053	N/A
March	8523	1235	9758	N/A
April	8684	1047	9731	N/A
May	8177	893	9070	N/A
June	3237	791	4028	N/A
July	3013	836	3849	N/A
August	2601	915	3516	N/A
September	5855	919	6774	N/A
October	5284	965	6249	N/A
November	5937	998	6935	N/A
December	6093	993	7086	15841
2010 Total	70019	11306	81325	N/A
Cumulative Since Inception	N/A	31731	307701	N/A

2009

2009 Ask Here PA Reports	Questions submitted to Ask Here PA (Live chat)	Questions answered via follow-up to live chat, e-ref, and text/sms	Total
January	6163	932	7095
February	8313	920	9233
March	8263	976	9239
April	9362	1263	10625
May	8028	910	8938
June	2762	850	3612
July	2478	909	3387
August	2235	938	3173
September	4773	912	5685
October	7030	943	7973
November	8730	960	9690
December	6639	805	7444
2009 Total	74776	11318	86094
Cumulative Since Inception	205951	20425	226376

2008

2008 Ask Here PA Reports	Questions submitted to Ask Here PA (Live chat) "Chat Sessions Requested"	Questions answered via follow-up (Non-chat) "Answers Sent"	Total
January	7239	292	7531
February	6745	308	7053
March	7317	305	7622
April	7138	254	7392
May	6449	253	6702
June	2521	200	2721
July	1986	240	2226
August	1808	184	1992
September	5299	262	5561
October	7551	407	7958
November	7769	735	8504
December	6581	842	7423
2008 Total	68403	4282	72685
Cumulative Since Inception	131175	9107	140282

2007

2007 Ask Here PA Reports	Live chat Sessions	Questions answered via follow-up to live chat, e-ref, and text/sms	Total
January	3301	346	3647
February	4127	312	4439
March	4121	308	4429
April	4533	369	4902
May	4887	312	5199
June	1891	213	2104
July	1342	204	1546
August	1494	178	1672
September	2820	243	3063
October	6841	363	7204
November	6818	303	7121
December	6087	215	6302
2007 Total	48262	3366	51628
Cumulative Since Inception	62772	4861	67633

2006

2006 Ask Here PA Reports	Questions submitted to Ask Here PA (Live chat) "Chat Sessions Requested"	Questions answered via follow-up (Non-chat) "Answers Sent"	Total Sessions
Trial Period (7/17-8/31)	962	219	1181
September	1890	237	2127
October	4289	415	4704
November	3876	373	4249
December	3493	251	3744
2006 Total	14510	1495	16005

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