Q: Can I keep my Chat confidential?
A: You do not have to use your real name or enter your email. If you want a copy of your transcript sent to you, you can provide an email address at the end of the Chat.
Q: Why am I being blocked from Chat?
Q: How do I ask a question anonymously?
A: Do not enter an email address at the beginning of the CHAT. This allows you to remain anonymous.
Q: What is Chat with a Librarian?
A: Chat with a librarian is a live chat service where librarians answer your questions, 24/7.
Q: How does Chat work?
A: Simply LAUNCH CHAT and then enter your question. A librarian will respond. It might take 10 to 15 minutes for an answer and sometimes more.
Q: What if my question takes a long time to research?
A: If more time is needed to answer your question, a librarian may ask for your email address so that the answer can be sent to you later.
Q: Can I get a transcript of my Chat?
A: Enter an e-mail address (at the beginning or end of your session), and you will automatically receive a copy of your Chat at the end of the session.
It was very helpful! The librarian I chatted with pointed me to a lot of great resources online. I have lots of good jumping off points for my topic. I would definitely use this service again.
I have learned so many searching tools and tricks that have saved me hours of sorting through websites.
My librarian found each of the three articles I needed, in Full-Text, and sent them to me right away.
Easy to use at any time of day.
This live chat is very helpful and helps me find my things I need fast.
I gave my librarian very little information and she found exactly what I needed.
The librarian that helped me found the sources that I needed very quick.
I just want to say how grateful I am. I have a huge paper due next week and I was totally lost trying to figure out my citations. I used your Chat service and the librarian I connected with went above and beyond. I’ll absolutely be using your service again and recommending it to friends.
Great Service! I was deeply impressed about how fast an answer I could get!
Librarian was very nice and got me the resource I needed almost immediately.
I had no idea Chat was available. It’s wonderful, it’s given me hope on finding out information about my grandmother who died very young. It’s great to know folks like you are there to help people find things so important to them! Thank you again!!!!!!
The librarian was so helpful and gave me many websites to look for. I was very pleased with this chat!
The Librarian that I chatted with was very helpful! Thanks so much.
The fact that he even checked to see if my friend’s local library had any events or resources to help her as well was an incredible touch to the whole experience. Reference librarians are the best!!!! Thank you!!!
The librarian was very helpful and great to deal with. This is a wonderful service.
I always come here when I am feeling stuck on my assignments. The librarians are all really helpful and point me in the right direction.
Excellent resource with friendly people who really want to help. I needed some solid sources for a research paper, and the librarians gave me an excellent jumping-off point. 10/10 would use again.